Privacy Policy

1. Information We Collect

When you use our website or services, we may collect information such as:

• Name
• Email address
• Mobile and WhatsApp number
• City or location
• Information submitted through enquiry, registration, or contact forms
• Program, class, or workshop registration details
• Payment and transaction-related information
• Information you voluntarily provide when communicating with us

We may also automatically collect certain technical information, including IP address, browser type, device information, cookies, and website usage data.

2. How We Use Your Information

We may use your information to:

• Process enquiries and registrations
• Provide access to classes, workshops, programs, and related services
• Process and confirm payments
• Send registration and payment confirmations
• Send class, workshop, appointment, and other service-related reminders
• Communicate with you through phone, WhatsApp, email, or other appropriate channels
• Provide customer support
• Send relevant updates, offers, and promotional communications where permitted
• Improve our website, programs, services, and customer experience
• Maintain appropriate business and transaction records
• Detect or prevent fraudulent or unauthorised activities
• Comply with applicable legal and regulatory requirements

3. Payments

Payments made through our website may be processed through third-party payment gateways, including Razorpay, or other authorised payment service providers.

Sanyoga Wellness does not directly store complete credit/debit card details, UPI PINs, internet banking passwords, or similar sensitive payment credentials.

Payment transactions are subject to the terms, security standards, and privacy practices of the applicable payment service provider.

4. WhatsApp, Phone and Email Communications

When you provide your phone number, WhatsApp number, or email address, you consent to receiving communications related to your enquiries, registrations, purchases, classes, workshops, reminders, support requests, and other relevant service updates.

Where permitted, we may also send information about upcoming programs, workshops, offers, or services.

You may request to stop receiving promotional communications at any time by contacting us.

5. Sharing of Information

We may share information with trusted service providers where reasonably necessary to operate our business and deliver our services. These may include:

• Payment processing providers
• Website hosting and technology providers
• CRM and customer-management platforms
• WhatsApp, email, SMS, and communication providers
• Analytics and advertising platforms
• Other service providers supporting our operations

We may also disclose information when required by applicable law, regulation, court order, or lawful request from an appropriate authority.

We do not sell or rent your personal information.

6. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand how visitors interact with our website, measure marketing performance, and improve our services.

Third-party analytics and advertising services may also use cookies or similar technologies in accordance with their respective privacy policies.

You can control or disable cookies through your browser settings.

7. Data Security

We take reasonable administrative and technical measures to safeguard personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Provide our services
• Maintain transaction and business records
• Respond to customer enquiries
• Resolve disputes
• Meet accounting, regulatory, or legal obligations

Information that is no longer reasonably required may be deleted or anonymised, subject to applicable requirements.

9. Your Rights and Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and record-keeping requirements.

You may also request to stop receiving promotional communications from us.

For privacy-related requests, please contact us using the details provided below.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Sanyoga Wellness is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their respective privacy policies before providing personal information.

11. Children's Privacy

We do not knowingly collect personal information directly from children where parental or guardian consent is required under applicable law.

If a parent or guardian believes that a child has provided personal information to us without appropriate consent, they may contact us to request appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable requirements.

Any revised Privacy Policy will be published on this page with an updated revision date.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact: